FAQs

FREQUENTLY ASKED QUESTIONS

GENERAL

WHERE ARE BORTHWICK PRODUCTS MANUFACTURED?

Borthwick products are made in Fife, Scotland, as part of our drive to reduce our environmental footprint. We focus on local sourcing quality and durable raw materials from the finest UK mills and making onshore.

DO YOU OFFER GIFT CARDS?

Yes, head to the SHOP and view current Borthwick gift cards. Gift cards can be emailed to the customer or we can email directly to the recipient.

MY ORDERS

DO I NEED TO PAY FOR RETURN SHIPPING?

Customers are responsible for return shipping costs.

FOR QUESTIONS ON ORDERS, WHO DO I CONTACT?

Simply email the customer service team via customerservice@borthwick-scotland.com

WHEN CAN I EXPECT A REFUND?

We normally state within 3 to 5 working days and the Borthwick customer service team will keep in touch with updates.

CAN YOU ASSIST ME TO SHOP AT BORTHWICK?

Yes, our team enjoy close contact with our customers and welcome enquiries to help you shop the collection. Contact us via customerservice@borthwick-scotland.com and we will get in touch.

TRADE ACCOUNTS

MADE TO ORDER

View the TRADE SHOP to view the latest Borthwick & Company workwear collection and get in touch if you have any questions around orders, deliveries and bespoke branding options. View Trade Shop